Frequently Asked Questions
Find answers to common questions about Thera products and services.
What materials are used in Thera home products?
We prioritize sustainable, high-quality materials including organic cotton, FSC-certified wood, and non-toxic finishes to ensure safety and longevity.
How do I care for my Thera textiles?
Most of our textiles are machine washable on a gentle cycle. We recommend using mild detergents and air-drying to maintain fabric integrity.
Do you offer international shipping?
Yes, Thera ships to over 50 countries. Shipping rates and delivery times vary based on your location and are calculated at checkout.
Are your furniture pieces pre-assembled?
Smaller items arrive fully assembled. Larger furniture pieces require minimal assembly; detailed instructions and tools are included in the package.
Can I track my order in real-time?
Once your order ships, you will receive an email confirmation with a tracking link to monitor your delivery progress.
What should I do if my item arrives damaged?
Please contact our support team within 48 hours of delivery with photos of the damage, and we will arrange a replacement immediately.